FAQ

FREQUENTLY ASKED QUESTIONS

If you can't find your answer below, don't hesitate to email us at

wearethethey@befulfilled.net or call us at 1-888-981-9677. 

 Q: How do I track my package?

A: Once your order ships, you will receive an email with a link to track your package. Click on that link and get excited!

Q: How long will it take to receive my order?

A: Orders usually go out within 1-3 business days.

Economy (ground) averages 4-8 days for delivery, while Standard shipping takes 1-4 days.  We cannot guarantee when it will arrive as it is out of our hands once it leaves our warehouse. 

Pre-orders, pre-sales, or other items that are noted on the listing may take longer to ship out. Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer.

Q: How do I use a discount code?

A: During the first step of checkout, click where it says "Have a discount code? Click here" then put in your chosen code and click "Apply". Remember, you can only use one discount code at a time!

Q: How do I use my gift card or store credit?

A: On the second step of checkout, you will place the code in the Gift Card box and click "Apply."

Q: Can I use more than one discount code on an order?

A: Our system will only allow one discount code to be used on an order.

Q: How do I edit my cart?

A: Click on the cart icon at the top right-hand corner of the page. This will bring up a sidebar with the contents of your cart. Click "edit" and make your adjustments. Please note: sometimes on an iPhone or iPad, you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!

Q: Who pays for the duty fees and/or taxes on international shipments?

A: Great question! Any duty fees and/or taxes that may be due upon receiving a package in a country other than the USA will be the customer's responsibility.

Q:  What countries are available to have orders shipped to?

A: International shipping is available. The rates are calculated based on weight and destination. Taxes and duty fees are the responsibility of the customer. ????

Q: Can I shop at your warehouse?

A: Unfortunately, because we are an online company with many orders being processed at once, we are not set up for browsing.

Q: Can I change my order?

A: Sorry–we are unable to make changes to an order once it is placed. However, we are happy to cancel an order if it has not been shipped yet, and fulfill the new order that you place with your changes. 

Q: Where do I send my return?

Kindly send your returns to: 

Returns

We Are The They

14699 S 800 W

Bluffdale, UT 84065